Incredible Success for DNA Definitive

The winners have been announced at the All Wales Continuous Improvement Community Conference, recognising and celebrating the search for continuous improvement across public services in Wales.

November 26, 2014

Pictured from left:
Andy McCann (DNA), Debbie Tagg and Caroline Phillips (MOJ), Carol Buck and Tracy Jelfs (MCC), Dr Paul Thomas (DNA)

The winners have been announced at the All Wales Continuous Improvement Community Conference, recognising and celebrating the search for continuous improvement across public services in Wales. The Awards, hosted by the ‘Continuous Improvement Community of Practice (AWCIC)’, a network of over 300 members from public sector organisations based in Wales, are designed to encourage the identification and sharing of best practice.

Two of the organisations that won awards, Monmouthshire County Council (MCC) Childrens Services and the Ministry of Justice (MOJ) Shared Contact Services, were part of the DNA Definitive Simplexity Change process, which simply redesigns services/processes from the frontline line upwards.

With 19 applications received, 11 organisations were eventually shortlisted, and a winner announced for four separate categories designed to recognise significant achievement in change management, delivering results, collaborative working and innovation. DNA Definitive’s clients won two awards, Delivering Results – Doing it Better and Innovation won by MoJ, and Doing it Differently won by MCC Childrens Services. MCC Childrens Services were also a close runner up in the Leadership Change Awards.

The inaugural awards are a new element of AWCIC’s work to promote shared learning across the Welsh public sector, and are seen as an invaluable way of highlighting how public services can be delivered differently and more effectively for communities in Wales.

Speaking at the awards, Huw Jakeway, Chief Fire Officer, South Wales Fire and Rescue Service said: “With Welsh public services facing the challenges of increased public demand and reduced financial resources, the drive to develop better, new and innovative ways of delivering public services is more urgent than ever before.

“These awards have been launched to celebrate and promote the extensive good practice that exists across the Welsh public sector, the real legacy of which will be defined by how well these impressive good practice examples are applied across public services in Wales as a whole.

“It is imperative that we seek to reshape public services, in partnership with our communities and service users, so that they can stand the test of the challenges we face today and tomorrow. Events like today’s conference and inaugural awards ceremony provide a vital learning opportunity that will help challenge Wales’ public sector to deliver public services for the benefit of the people of Wales.”

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