HAPPY customers

Our collaboration with organisations has resulted in a number of indicators of what both we, and our clients, call success.

All of the results below have been captured and measured following research and interviews, before and after, or via staff surveys and questionnaires conducted with the people we have worked with :

Diamond 01

Improved services to customers

We identified increase in real satisfaction of 60%

Diamond 02

Reduced absenteeism

From 27% down to 1% in 6 months at one company

Diamond 03

More effective operations

Change in ideas implemented in 4 hours, not 2 years; we helped one company improve SLA stats by 60%

Diamond 04

Greater morale and passion amongst staff

In one organisation, we helped increase staff happiness from 43% to 92%

Diamond 05

Reduced failures

34% reduction in failure rates at one company

Diamond 06

Increased Profits

Increase in one case of 200%

Diamond 07

Less conflict

We were the catalyst for all HR to be made redundant. Well no not really, but put to better use!

Diamond 08

Clearer processes

We demonstrated aa reduction in waste of 65% at one organisation

Customer Workshop Images
Customer Workshop Images
Customer Workshop Images
Customer Workshop Images
Customer Workshop Images

CASE studies

Ministry of Justice.

Ministry of Justice.

Team empowerment in an SLA driven environment - for now and the future

Cornwall County Council

Cornwall County Council

Improving frontline engagement and communication — catalyst for change

ReThink Recruitment

ReThink Recruitment

Being Different

Monmouthshire County Council

Monmouthshire County Council

DNA Definitive support Children’s Services through a period of restructure and relocation

Infrastructure Solutions Provider

Infrastructure Solutions Provider

DNA Definitive works with infrastructure solutions provider to breach the management/frontline gap